STR 581 Week 2 Capstone Final Examination Part 1
1.
Because practical considerations make job tryouts for all candidates
infeasible, it is necessary to __________ the relative level of job performance
for each candidate on the basis of available information.
- predict
- accept
- assign
- abandon
2.
Some studies indicate the best approach for transformational change may have
the chief executive officer create an atmosphere for change
- but
let others decide how to initiate change
- and
begin establishing a vision
- but
carefully set limits for the program
- and
establish a reward system
3.
Which of the following is a desirable strategy for managers aiming to reduce
the negative consequences of rumors?
- Initiating
disciplinary action against the employee who started the rumor
- Encouraging
employees to communicate their concerns and suggestions
- Creating
a more informal communication environment at the workplace
- Refusing
to comment on issues that appear to be controversial and unfair
4.
A project can be segmented into which of the following?
- Work
packages
- Success
markers
- Sub-jobs
- Events
5.
Which of the following is an element that addresses elimination of waste under
lean production?
- Group
plant loading technology
- Minimized
run times
- Production
ahead of demand
- Kanban
production control system
6.
The Civil Rights Act of 1991 offered what for victims of unintentional
discrimination?
- race
norming
- adverse
impact
- affirmative
action
- monetary
damages and jury trials
7.
Active listening requires:
- summarizing
all areas of the performance-interview feedback discussion.
- verbal
communications only
- summarizing
only the areas of agreement
- interruptions
to get your point across
8.
Which of the following is ISO 14000 primarily concerned with?
- Time
management
- Quality
management
- Environmental
management
- Continuous
improvement management
9.
Training that results in ______ is costly because of the cost of training
(which proved to be useless) and the cost of hampered performance.
- negative
transfer of training
- applicability
of training
- reinforcement
of training
- simulation
of training
10.
As a university student, your institution’s social principles and practices
reflect on you, as a stakeholder, in the organization. Therefore, it is your
right to question how these practices should be evaluated in relation to the
social issues that the school is addressing. If your university provides
job-share programs, builds a day-care facility, and only uses recycled paper,
it could be said to be ________.
- fulfilling
its social obligation
- socially
image conscious
- socially
responsive
- socially
aware
11.
According to the job characteristics model, autonomy is defined as the degree
to which
- a
job requires completion of a whole and identifiable piece of work
- a
job has an impact on the lives or work of other people
- a
job generates direct and clear information about performance
- a
job provides the worker freedom, independence, and discretion
12.
Which of the following is considered a major process flow structure?
- Lean
Manufacturing
- Project
- Lead
Time
- Fabrication
13.
An example of control criteria that can be used in any situation is ________.
- employee
satisfaction
- average
time to process paperwork
- client
requests completed per hour
- number
of calls taken per day
14.
What can affirmative action assist organizations in achieving that diversity
initiatives cannot?
- Maximizing
creativity
- Maximizing
workforce commitment
- Correcting
specific problems of the past
- Increased
productivity
15.
Adoration of a charismatic leader by followers can lead to
- greater
understanding of the company mission
- difficulty
in developing a successor
- a
competitive work environment
- limiting
suggestions of fixes and improvements
16.
Which of the following is considered an organizational blueprint, which
prescribes the quantity and time frame for when each end product will be
assembled?
- WBS
(Work Breakdown Structure)
- MRP
(Material Requirements Plan)
- ERP
(Enterprise Resource Planning)
- MPS
(Master Production Schedule)
17.
In performing a SWOT analysis, which of the following would be considered as a
threat?
- Lack
of a strategic plan
- Competitors
- Recognized
brand
- Increased
product demand
18.
When an employee volunteers to run a canned food drive, this is an example of
- employee
happiness
- employee
productivity
- organizational
citizenship behavior
- job
satisfaction
19.
Conflicts can be resolved by withdrawing from them or suppressing them. This
conflict-management technique is known as ________.
- compromising
- forcing
- accommodating
- avoiding
20.
Sam Meyers manages a telemarketing call center. He has 20 employees working for
him who are displeased with the way he yells and threatens to terminate them
for what they see as small issues. Which kind of power is Sam using to get the
job done?
- Reward
power
- Referent
power
- Coercive
power
- Legitimate
power
21.
In _____, workers have been fired for refusing to quit smoking, for living with
someone without being married, drinking a competitor’s product, motorcycling,
and other legal activities outside of work.
- invasion
of privacy
- lifestyle
discrimination
- defamation
- constructive
discharge
22.
Mary arrives at her new job. Before she can begin actually doing the work, she
must complete a series of activities including role playing and virtual reality
interactions. What type of training
method does Mary’s new employer use?
- Simulation
- Information
presentation
- On-the-job
training
- Organizational
development
23.
Which of the following is one of Dr. Eli Goldratt's rules of production
scheduling for optimized production technology?
- Utilization
and activation of a resource are not the same.
- If
you lose an hour at a bottleneck it is better than making scrap.
- An
hour saved at a bottleneck operation does not increase the process flow.
- Do
not allow bottlenecks to govern the flow of the line.
24.
Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six
Sigma principle?
- Standard
deviation
- Project
management
- Control
charting
- Continuous
improvement
25.________
refers to an individual’s belief that he or she is capable of performing a
task.
- Emotional
contagion
- Self-determination
- Self-efficacy
- Affect
intensity
26.____________
is the biggest hurdle to overcome in a pay-for-performance plan.
- Inflation
- Merit-pay
increases
- Salary
cap performance level
- Compensation
equation
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27.
In order to make their firm a learning organization, managers should
- avoid
the use of cross-functional teams
- penalize
mistakes
- reinforce
interdependence and reduce boundaries
- increase
the degree of departmentalization
28.
During the implementation of a project, which of the following should be the
primary focus of a consulting firm?
- People
management skills
- Application
of the learning curve theory
- The
correct project software
- Tools
and materials availability
29.
The concept that some leadership attributes will work in some situations but
not in others can be described by the
- leadership
effectiveness theory
- behavioral
theory
- contingency
theory
- tactical
theory
30.
Which of the following statements is true with regard to the effectiveness of
tactics?
- All
tactics are equally effective with regard to upward influence.
- Individuals
from collectivist cultures are typically more likely to use soft tactics
that reflect personal power.
- Soft
tactics are less effective than hard tactics when used individually
- The
combination of a soft tactic with reasonable persuasion is more effective
than a combination of two hard tactics.
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581 Week 2 Capstone 1. The author is working in the field of
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581 Week 2 Capstone 1 from UOP. Other topics in the class are
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